Terms and conditions

Zero-waste and slow fashion

A.P.Monde practices ethical and sustainable fashion production. We avoid surplus waste and unnecessary overstock. This means that we will make your garment when you order it. It will be hand made in Europe and shipped within 7-10 days upon making your order.

 

Available payment methods 

A.P.Monde accepts credit cards and PayPal from most countries. For customers from the European Union we also accept direct bank transfers.

 

Taxes and duties

The listed price of a product does not include delivery charges.

Prices on the website are inclusive of Belgian VAT at the rate of 21%.

Prices are exclusive of all other taxes and duties.

International shipments are accompanied by a commercial invoice stating the value of the individual items in the currency of payment.

 

Availability of items 

All products listed on this website are subject to availability. We may choose not to accept your order for any reason without liability to you. We will inform you as soon as possible if we are for some reason unable to fulfil your order. If we are unable to supply any of the products you have ordered with us we will refund you in full if payment has been made.

We will do everything in our power to respect the target delivery times indicated and in any case to deliver within 30 days of ordering and payment.

 

Costs and delivery times

 

Tracking your order

As soon as your parcel is sent you will receive an e-mail with the tracking number and a link to monitor the shipment.

 

Return policy

You may request to return your purchase within 14 days of receipt of goods.

To return or exchange items you must first obtain a return authorization number by writing to welcome@apmonde.com

In your e-mail you should include the order number and list the items to be returned and the reason for return.

After submitting your notification you will receive an email containing a return authorization number (RAN) and detailed instructions to complete your return or exchange. You are advised to obtain and retain proof of postage until after your refund has been processed. Items returned to us without a return authorization number may face delays in processing and may not be accepted. Please note that it can take up to 10 working days for us to receive your return delivery.

A.P.Monde cannot guarantee that items returned for exchange will remain available.

 

Terms and conditions of return

Items should be returned unused and with all garment tags still attached. They should be returned in the same condition in which you received them using packaging of adequate size and strength to ensure they are not damaged in transit, and preferably in their original packaging.

In case of a defective or incorrect item shipped by error by A.P.Monde you are kindly asked to follow the same return process and to select the appropriate return reason. You can email photographs to us or attach them to your return request on the website to demonstrate the defect or error. In such cases, all shipping costs including any duties and taxes will be refunded by A.P.Monde.

Please allow sufficient time for processed refunds to appear on your card or bank statement. Depending on the card issuer this may take up to twenty working days. Please note that it can take up to 10 working days for us to receive your return delivery.

 

Cancelation

If you have ordered the wrong item or placed an order by mistake, you are kindly invited to contact us via email to welcome@apmonde.com to receive assistance. Please note that orders can only be canceled before we have begun processing them and before they have been shipped. If you would like to cancel an item or order after it has shipped, you must instead return it for a refund.

 

Refunds

Refunds are made to your original payment method. We process refunds as quickly as possible, in accordance with payment clearing times.

SaveSave

SaveSave

SaveSave

SaveSave

SaveSave

SaveSave

SaveSave